Exercise steps not counted if hour changes error message

[mrs_mike98]

If I am using my Versa in an exercise mode and the hour changes (for example, from 7:45-8:15), after I finish my workout and save the exercise , a message pops up on my screen saying something along the lines of "Because you did not rerurn to the clock, xyz steps were not counted" (the message is an entire screenful of text telling me I must return to the clock - which I can't even do until I finish and save my workout ) . Then my step count for the 8:00 hour is at 0, even though I had been exercising for the first 15 minutes of the 8:00 hour. Has anyone else had this issue? 

[Heather-S]

@mrs_mike98 Welcome to the forums, I'm sorry for what you're experiencing.  I've never had this happen to me.  Is it just the one time this has happened or does it always happen?  Have you tried restarting your Versa to see if that will clear it up in the future?

[mrs_mike98]

Thank you for your reply! Yes, it happens everytime my exercise time overlaps hours. I've restarted it on several occasions but it still is occurring. 

[ejhbaker]

Mine does the same thing-SO FRUSTRATING! If I don’t choose an exercise, it doesn’t send the error message.

[Heather-S]

@ejhbaker Can you please take a picture and post it with the error message? 

[ejhbaker]

 

[mrs_mike98 · Accepted solution]

I just wanted to come back to this and say I believe the error message was because of the clock face I had been using.  I have not had the problem since switching to a different clock face. 

[ejhbaker]

It only does this when in exercise mode.