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Exercise tile and leaderboard stats not updating

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‎04-20-2019 11:08 - last edited on ‎04-21-2019 18:29 by

‎04-20-2019 11:08 - last edited on ‎04-21-2019 18:29 by

Hello, 

Every time I sync my Fitbit to the app, my daily exercise doesn’t change on the today app. Is there a way to fix that? Also, my steps and the stats aren’t updating on the leaderboard. Is there a way to fix that also? Thank you 

 

 

Moderator edit: subject for clarity

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‎04-21-2019 18:28

‎04-21-2019 18:28

Welcome on board @Giggles71197 it's nice to see a new member around! I am sorry for the late response.

 

I'll be glad to assist you with your inquiry about your daily exercise and stats not updating properly. I appreciate your efforts to resolve this. I recommend checking if your Fitbit app is updated to the latest version by following the steps provided in this help article.

 

Please also try restarting your phone and Fitbit app and see if that helps. I also recommend confirming if your phone is compatible.

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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