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Experiencing syncing difficulties again

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‎06-27-2020 15:48 - last edited on ‎06-27-2020 22:46 by Fitbit Moderator

‎06-27-2020 15:48 - last edited on ‎06-27-2020 22:46 by Fitbit Moderator

Didn't  sync for about 3 weeks.  Waited to complain.  New download yesterday worked fine until today.

 

Moderator Edit: Clarified subject

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‎06-27-2020 22:46

‎06-27-2020 22:46

Hello @Jobarnes, welcome to the Community Forums!

 

Thanks for bringing your concern to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if the issue persists.

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