Extended warranty for Versa 2

[mstalnaker]

I received a message on my app about purchasing an extended warranty for my Versa 2. I couldn't do it at the time. Is there someway I can get back to the message or a way to purchase the warranty now?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi @mstalnaker, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for your inquiry regarding the possibility of purchasing extended warranty for your Versa 2. 

 I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[NJ63]

Here's the information I have on this, after 4 calls to Fitbit and one online chat with Fitbit.

The warranty option pops up on Day 3, Day 7 and Day 11 on the app (by the way, it doesn't pop up on the app on multiple devices, as I tried to see if it was available on a second cell phone with the app and my account, and it didn't, it also doesn't show up on Fitbit.com when you log in).

So if you don't purchase at the time of the pop up, you can spend an hour or so on the phone with the reps who will  tell you to call Square Trade and purchase the warranty yourself....and it appears to cost more.

I hope you get resolution but for me, after 4 calls (of 45 minutes or longer each) and an online chat, I still have not.  

Good luck!

[DavideFitbit]

Thank you for sharing your experience with the extender warranty and with the Customer Support team @NJ63. 

In this case I recommend that you continue the communication with the Support team so they can further assist you with the warranty extension. They will let you know how to proceed. 

Let me know if you have further questions.