Factory Reset on Versa

[Cobbinm]

Hi does anyone have experience reseting the versa using the hardware buttons? I'm having frustrating problems trying to do this on mine, it just doesn't work!! 

[LiliyaFitbit]

Welcome to the Fitbit Community @Cobbinm. 

I'm sorry to hear about your experience and I am here to help you. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

You can also find another way to do a factory reset in this help article: How do I erase my Fitbit device?

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

I'll be around if you need further assistance. 

[Cobbinm]

This is not working, I have tried approx 25-30 times for this process but nothing is happening. I just get the logo flash a couple of times then it reverts back to the "unlock on phone" screen. It must be an issue with the pebble being in this locked mode?!

I'm also in contact directly with customer support about this issue. 

[LiliyaFitbit]

Hi @Cobbinm, thank you for your reply. 

I appreciate your efforts and the additional details. Thank you for taking the time to get in touch with our Support team. I know they will be glad to help you out and provide a solution, please keep working with them. 

If you have any questions, feel free to let me know.