Factory reset to unlock Fitbit Versa

[Logan2257]

Hi guys

So having an issue with versa. Kid locked it after putting in password wrong 10 times.. then we accidently deleted device off app.

I read up and found that only fix is factory reset...

But as you know it's very hard to get it right.

Can someone explain the timing for me and when exactly I stop holding the bottom right button.

I have had a few times when the phone gets to buzzing stage bit still nothing happens

Thanks details would be great ty

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Logan2257. I am sorry for the delayed response. 

I am glad to help you with the steps to do a factory reset since your device is locked and has been removed from your Fitbit account. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[Bexs78]

Step 3 never occurs. 

[Bexs78]

wow... timing is sensitive.... pot luck and vola….

[LiliyaFitbit]

Welcome to the Fitbit Community @Bexs78.

I appreciate your participation in the Forums and sharing your experience when doing a factory reset. Let me know if you continue experiencing any difficulties, I will be glad to follow up. 

I'll be around if you need further assistance. 

[TaraR83]

Not only is this not working, I get a red x in a circle that says "Data not cleared Sync & try again". I cannot sync, I already deleted the app and unpaired the Versa. Please help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @TaraR83.

Thank you for joining the thread and sharing the details of the issue with your watch. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.