help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Factory reset

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-05-2019 06:23

‎12-05-2019 06:23

I factory reset my fitbit versa yesterday and it won't turn back on now. 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-05-2019 07:22

‎12-05-2019 07:22

Is it charged as far as you can tell?  If so and still a problem, contact Customer Support.

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎12-05-2019 07:22

‎12-05-2019 07:22

Is it charged as far as you can tell?  If so and still a problem, contact Customer Support.

Best Answer
0 Votes

‎01-25-2020 08:28

‎01-25-2020 08:28

I had the same problem. After trouble shooting myself, I called customer support. After additional troubleshooting with the rep, I was told there is nothing more they can do and they gave me a coupon for 25% of a new watch (warranty expires a few months ago). Very disappointed!

Best Answer

‎01-25-2020 11:53

In response to Lu_Bmore

‎01-25-2020 11:53

I did this and now my Versa will not turn back on. Called Customer service and they said the same thing as you. So my watch is worthless. No fix for the problem. Will not buy any more of there crap due to not standing by there product. really Sad.

Best Answer
0 Votes

‎01-27-2020 06:15

In response to pvc53

‎01-27-2020 06:15

Same here. I had issues with my versa shutting down while running, so I wanted to perform a factory reset as this is what was recommended on the forum. Now it completely died, won't turn back on. 

I've contacted the customer support but I guess I already know their answer.. 

Best Answer
0 Votes