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Faulty versa 2

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‎10-02-2021 01:50

‎10-02-2021 01:50

Hi. I contacted live chat on 12th September who determined I needed a replacement. Email from Fitbit with replacement offer which I completed. Email from support on 13th September asking me to confirm my address which I did. I have had no contact with them since despite numerous emails requesting a progress report, and contacting live chat again about the problem 

How can I get support to respond to my emails and supply my replacement versa? It’s now 3 weeks with no contact. Who can I complain to?

thanks

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‎10-02-2021 11:26

‎10-02-2021 11:26

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-03-2021 01:50

In response to Odyssey13

‎10-03-2021 01:50

Thanks for the information. Previously, even through lockdown, the communication was much better and the replacements were sent out quickly. I was expecting the same this time .

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