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Feedback about Fitbit Versa 2

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‎01-16-2021 08:56 - last edited on ‎01-17-2021 20:20 by Fitbit Moderator

‎01-16-2021 08:56 - last edited on ‎01-17-2021 20:20 by Fitbit Moderator

Not sure why I bought this thing. It does a horrible job when exercising. Half the time it cannot find my heartbeat and when it does it is clearly low. Also, when I am going distance it is not accurate at all. Using my treadmill or map my run it is at least .6 of a mile behind. Very disappointed. My older model worked better than this one.

 

Moderator Edit: Clarified subject

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‎01-17-2021 20:19

‎01-17-2021 20:19

Hi @lrhanson, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be here if you need anything else.

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