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Feedback about Fitbit Versa - My experience

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‎10-25-2020 11:53 - last edited on ‎10-27-2020 20:14 by Fitbit Moderator

‎10-25-2020 11:53 - last edited on ‎10-27-2020 20:14 by Fitbit Moderator

I bought my Fitbit Versa as a tool to help me progress through my 2019 life change. I got back into the gym and changed my habit of unhealthy junk food and sugary drinks for better and healthier options. I was doing great and my versa was helping stay on track until it stopped syncing 3 months in. Thankfully I purchased a warranty.

I reported my issue with my versa to fitbit online support and they were quick to honour my warranty and sent a replacement. My replacement worked perfectly for about 6 months before I started having syncing issues with my replacement. So with my warranty still active, I notified fitbit again and again they shipped out a replacement. 

Now with my third replacement and no longer with a warranty I started experiencing syncing issues again. I am so done with fitbit!

 

$300 down the drain for a fitness tracker that seriously needs a fitness tracker of its own to monitor it's own health. 

I gave fitbit another shot, but I am SO done with this brand!

 

Moderator Edit: Clarified subject

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‎10-27-2020 20:12

‎10-27-2020 20:12

Hi @Louis79, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

For more information about how our warranty policies work, please check them out here. 

 

Let me know if you have any additional questions, I'll be around.

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