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Feedback about Versa 2 - My experience

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‎02-20-2021 13:11 - last edited on ‎02-21-2021 20:46 by Fitbit Moderator

‎02-20-2021 13:11 - last edited on ‎02-21-2021 20:46 by Fitbit Moderator

I haven’t had my Versa 2 for a year yet and this is the second time I have had to return it back to FitBit. The first time the charge was only lasting a day, even though I had turned off all notifications. This time I woke up in the morning and the screen was black. Tried resetting the device...nothing. Tried adding to charger and still it wouldn’t turn on. It actually ended up getting very hot to the touch. 

When I contacted customer service I asked if I could return and get a different device other than the Versa 2. I’m tired of spending so much money on Fitbit and then their products are unreliable. Last time I returned my device it took over a month for them to receive my device and then another 2 weeks for me to get it back. 

Fitbit knows the Versa 2 is a dud as that is why they came out with the Versa 3 so soon after. They need to honor the customers that have a Versa 2 and are having issues with them by either giving them an option to get a Versa or Versa 3

 

Moderator Edit: Clarified subject

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‎02-21-2021 20:46

‎02-21-2021 20:46

Hi @SimsyBell, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎02-21-2021 20:46

‎02-21-2021 20:46

Hi @SimsyBell, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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