Feedback about Versa 2 return process

[JoColl08]

I had my screen get corrupted on my versa 2 after only a few months of having it and the process of getting it returned had been dreadful. I really wouldn't recommend buying another Fitbit product and customer service is very unhelpful.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JoColl08, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

Let me know if you need anything else.

[AjGamb]

My fitbit versa blacked out what should i do? How can i contact the fitbit? 

[JoColl08]

Yes I have yet to hear anything from claims and wondering if I ever willSent from my Verizon, Samsung Galaxy smartphone

[Michelleohio]

Since your fitbit is relatively new, see if your store will give you a refund.  If not, call the fitbit help line regarding the replacement.