Feedback about Versa - My experience

[K12H]

I am overwhelmingly disappointed with my experience with Fitbit. I got a versa a few years ago and have had countless issues I even had it replaced once only for that one to not work properly as well. In addition to this, I purchased a charge three for my grandmother and had significant problems with that one as well. I am attracted to the heath features and battery life Fitbit products offer but it's honestly not worth it, might as well get an apple watch, at least that watch will hopefully work. My initial problems were addressed by Fitbit but as soon as I was no longer under warranty they offered me no further support. Will not be purchasing another of their products. Seriously disappointed and a serious waste of money. Something this expensive should do what it advertises.  

Moderator Edit: Clarified subject

[K12H]

Can't find where to leave a bad review so I hope people looking into these products can see this and be warned, not get suckered like I did. 

[RicardoFitbit · Accepted solution]

Hi @K12H, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.