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Feedback about Versa and Customer Service.

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‎05-09-2019 11:13 - last edited on ‎05-11-2019 06:54 by Moderator Alum

‎05-09-2019 11:13 - last edited on ‎05-11-2019 06:54 by Moderator Alum

I got a replacement fitbit watch since my display was corrupted (my watch is only 8 months old). I spent almost 2 hours watching videos and chatting with the customer support. I was not able to attach bands to my watch. In the process of attaching the bands, I pulled off top layer of my nail and as a result, I have pain in my fingers. BEFORE sending the the defective band, I asked them to take the bands with the device back and send me the replacement watch with the bands attached since I was aware of this problem. They didn't care about it and asked me to mail back just the device. I am just planning to throw this device into a garbage. It's just pathetic. Whoever was responsible for designing this must be kicked out of the company. It's hard to understand with so many complaints out there related to similar issue, fitbit is not able to do anything.

 

Moderator Edit: Clarified Subject.

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‎05-11-2019 06:59 - last edited on ‎03-08-2025 07:56 by Fitbit Moderator

‎05-11-2019 06:59 - last edited on ‎03-08-2025 07:56 by Fitbit Moderator

Hello @20kWalker thanks for joining the Fitbit Community, have a warm welcome.

I appreciate your participation in the Forums and for sharing your experience with us about our Support Team. Thank you for your feedback. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. 

Thanks for your report, in case there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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