help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Feedback about Versa syncing issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2020 11:57 - last edited on ‎01-30-2020 18:19 by Fitbit Moderator

‎01-29-2020 11:57 - last edited on ‎01-30-2020 18:19 by Fitbit Moderator

Sometime in the last two weeks it stopped syncing. I didn't know what was going on the first couple of days it would just be a half hour behind when I woke up, that started getting worse every day. I started searching the forums and trying everything that was being suggested for other people (delete the app, restart the phone, download the app, reconnect...disconnect everything Bluetooth and try again...forced reset...factory reset? through watch settings...factory reset through buttons) then I gave up and connected with "live chat" you can tell me its a real person all day but I got several messages instantly (I don't know anyone that types that fast) he wouldn't let me type out my issue, rushing me right from the start to type something or I would be disconnected. Apparently he couldn't see the message at the bottom of the screen that said I was typing (which I am sure is fake to add a sense of realism.) and refused to connect me to a supervisor when I got tired of being told to check my time zone. at the end of that I was told someone would contact me via email. Guess who "someone" is, you got it, the same and what was his brilliant advice you ask?

 

Moderator edit: Subject for clarity 

Moderator edit: Removed personal information 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-30-2020 18:18

‎01-30-2020 18:18

Hi @AlsoUnhappy, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes