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Feedback about my experience with Customer Support

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‎07-24-2020 15:18 - last edited on ‎07-26-2020 18:12 by Fitbit Moderator

‎07-24-2020 15:18 - last edited on ‎07-26-2020 18:12 by Fitbit Moderator

Is it just me or does all Fitbit trackers have a habit of breaking right after the warranty ends?? Completely dissatisfied with this!

 

In the past 5 years, I’ve had 3 different fit bits and they all seem to crap out right after the one year warranty ends. 

Started off with a Fitbit flex, but the clasp broke while I was out and the Fitbit fell off. Then I was gifted a Fitbit charge HR and right after the year ended, the computer part broke out of the casing and it was no longer useable. Finally got the Versa limited edition in rose gold May 2019. I haven’t used it as much during the pandemic and today it has stopped working. It is not turning on, the screen is black but the light at the back is green which tells me that the watch is charged. 

Called Fitbit today and was offered a measly 25% off a new product. Told them that for the amount of money I have spent on Fitbit’s, I might have as well bought an Apple Watch. At least I wouldn’t have to change the watch every 14-15 months!

 

Completely dissatisfied with Fitbit and I refuse to spend any more money on their products. 

 

Moderator Edit: Clarified subject

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‎07-26-2020 18:12

‎07-26-2020 18:12

Hi @Frusturated, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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