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Feedback about my experience with Customer Support

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‎01-11-2021 07:54 - last edited on ‎01-11-2021 16:49 by Fitbit Moderator

‎01-11-2021 07:54 - last edited on ‎01-11-2021 16:49 by Fitbit Moderator

I asked if there was a suggestion. Another letter notifying me that they are offering me a refund. After doing a little research, I found you have several non rubber band options. How easy it would have been for you to steer me in that direction. Your solution was less than satisfactory. I’m still wondering how these responses made any sense at all. Customer service was not helpful at all.

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

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‎01-11-2021 16:51

‎01-11-2021 16:51

Hi @reneelu, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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