Firmware issues

[SunsetRunner]

Versa Lite does not download firmware

[Rich_Laue]

What type of phone? 

With what step does the download fail? 

Does the download start? 

[SunsetRunner]

Galaxy Samsung A20Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

I start the download and then I have a red X and my phone says download fail

[SunsetRunner]

I don't have my Apple iPhone 11 I have a Samsung a 20Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

Hello and welcome @SunsetRunner 

I moved your post here: https://community.fitbit.com/t5/Versa-Smartwatches/Firmware-issues/m-p/3962997#M146390 I believe you originally posted in another thread accidentally as that thread was addressing an iPhone 11. 
Unfortunately your phone, the Samsung A20 is not listed in the devices compatible with the Fitbit App. You can view that list here: https://help.fitbit.com/articles/en_US/Help_article/2315 Because your device is not compatible it might cause some of the issues you are experiencing.

i would suggest calling Fitbit Customer Server here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I’m sorry I couldn’t be of more help.