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Firmware issues

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‎12-21-2019 06:15

‎12-21-2019 06:15

Versa Lite does not download firmware

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5 REPLIES 5

‎12-21-2019 09:22

‎12-21-2019 09:22

What type of phone? 

With what step does the download fail? 

Does the download start? 

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‎12-21-2019 09:48

In response to Rich_Laue

‎12-21-2019 09:48

Galaxy Samsung A20Sent from my Samsung Galaxy smartphone.
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‎12-21-2019 09:50

In response to Rich_Laue

‎12-21-2019 09:50

I start the download and then I have a red X and my phone says download fail

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‎12-21-2019 10:28

In response to SunsetRunner

‎12-21-2019 10:28

I don't have my Apple iPhone 11 I have a Samsung a 20Sent from my Samsung Galaxy smartphone.
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‎12-21-2019 10:53

In response to SunsetRunner

‎12-21-2019 10:53

Hello and welcome @SunsetRunner 

I moved your post here: https://community.fitbit.com/t5/Versa-Smartwatches/Firmware-issues/m-p/3962997#M146390 I believe you originally posted in another thread accidentally as that thread was addressing an iPhone 11. 
Unfortunately your phone, the Samsung A20 is not listed in the devices compatible with the Fitbit App. You can view that list here: https://help.fitbit.com/articles/en_US/Help_article/2315 Because your device is not compatible it might cause some of the issues you are experiencing.

i would suggest calling Fitbit Customer Server here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I’m sorry I couldn’t be of more help.

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