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Firmware update issue

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‎07-03-2020 05:49 - last edited on ‎07-04-2020 15:45 by Fitbit Moderator

‎07-03-2020 05:49 - last edited on ‎07-04-2020 15:45 by Fitbit Moderator

My fitbit watch couldn't complete the update and is now stucked at the opening screen(the blue fitbit logo). I tried to reconnect to the computer fitbit app to complete the update but my watch cannot connect as it's stuck at the opening screen. I also tried to let its battery run out but doesn't work. Please help,thanks.

 

Moderator Edit: Clarified subject

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‎07-04-2020 15:44

‎07-04-2020 15:44

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you and understand the issue you're experiencing with your Versa 2, can you please send me a picture of the opening screen? 

 

Looking forward to your reply. 

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