Firmware update on new device

[74328]

I recently installed the latest firmware update on my versa 2 and it stopped working (watch was 14 months old).  Contacted customer service and since the device was no longer covered under warranty I was given the option of buying a new watch at a discounted price. I bought a new versa 2 and am getting notifications that an update is available. I am hesitant on installing the update because of what happened to my other device. My question is has anyone else on this forum had a similar issue and purchased another watch, and if so did you install update successfully?  

[MarkMM]

@74328 I've never had the exact same issue of buying a replacement due to update failure, but I've never had a Firmware update problem across 4 different models in 6 years.. And if it's brand new, it's returnable right? You have nothing to lose by updating. You don't  even have options like SP02 until the update that comes a few days after using a new Versa2. 

[jimbopolula]

Hi, yep the update ending 19 bricked 2 versa 2s I had, screen went black yet still worked. 

Try deleting it on phone and put it in as new device, that got one work ing for a bit, 

My one had been no trouble at all till I got the firm ware update and next morning screen black, yet phone still connecting. Got to be a bug in the update. Hth

[allieone64]

I got an replacement and it doesn’t work properly. It does the same as my old one did after the update

[Runner1143]

I wouldnt trust an update if you are out of warranty. Wife updated her and now her battery doesn't even last a day. 

[allieone64]

My Fitbit was still in warranty. They sent me a replacement but it wouldn’t connect without doing an update on it and it had the same problem my other had. Couldn’t read heart rate so nothing was reading correctly. When I complained again I was told there was nothing they could do for me. They said maybe it would fix itself or maybe the next update would fix it.

[DramaQueenDiva]

If it's still under warranty, go for it!