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Firmware update stuck

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‎12-21-2019 11:28 - last edited on ‎12-22-2019 17:09 by Fitbit Moderator

‎12-21-2019 11:28 - last edited on ‎12-22-2019 17:09 by Fitbit Moderator

My husbands fit bit has been stuck on the update at 100% and has frozen. We have been through all the trouble shooting that Fitbit has suggested but to no avail he  has just received a replacement which was a refurb but is sill having the same problems. They suggest we use a computer but we only have a MacBook and this will not work. We have contacted Fitbit again but had n joy other than processing another replacement. We have even tried setting up a new account with no luck. Surely the problem is the update. 

 

Moderator edit: Subject for clarity

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‎12-22-2019 17:08

‎12-22-2019 17:08

Hello @SunsetRunner, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and taking the time to share your experience here in the Community Forums. Just as you stated in your post, our Support team informed me that they already provided you assistance with the inconvenience you experienced with your device, therefore, my best advice for you at this moment will be to contact them back to receive further assistance or if you have any additional questions about the outcome of your case.

 

I'll be around if you need anything else.

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