Recording steps not completed

[Amyboy]

My versa lite is recording steps I haven’t completed I was on motorway yesterday in horse lorry and it recorded 5000 steps.. I have only just got it and contacted versa support and they told me to reset and I did... so far this morning I have been sitting with my son after doing reset and it has recorded over 200 steps I haven’t completed? Any advice

[EdsonFitbit]

@Amyboy Welcome to the Fitbit Community. Sorry for the delayed response.

I regret to hear that your Fitbit Versa Lite is recording steps while driving and been sitting. Thank you for performing a restart before contacting us.

Our team has been recently in touch with you. I'm pretty sure they will do their best to provide a high level of support to your case. Thank you for your patience while dealing with this situation.

If you have any question, please don't hesitate to contact us back at any time.

[Amyboy]

Hi I think it is working better now still records a few steps not taken but no where near as bad as before 😀

Sent from my iPhone

[EdsonFitbit]

@Amyboy Thank you for the update.

I'm glad to hear that your Fitbit Versa Lite is working better. Thanks for letting us know.

On another note, you are welcome to visti the Discussions board where you'll find interesting topics to discuss.

Feel free to contact us back at any time.