Versa won't turn on

[BRUGRAP]

hu,

My versa died after 5 minutes in the sea. It doesn't any kind of "life evidence"... not chartging, I use the buttons process that was explained in the forum.,.... no reaction at all....

Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@BRUGRAP, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have tried the restart process before contacting our forums.

I'd like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[BRUGRAP]

Hi JuanJoFitbit.

Thanks for your answer.

1. It doesn't vibrate
2. I tried what you suggested. It didn't work.

any other suggestions ?

Thanks