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Not receiving text notifications from an specific contact

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‎12-21-2019 09:31 - last edited on ‎12-22-2019 16:07 by Fitbit Moderator

‎12-21-2019 09:31 - last edited on ‎12-22-2019 16:07 by Fitbit Moderator

On my versa, all text messages show up and vibrate except my daughters texts. Anybody know why this would happen? 

 

Moderator edit: Subject for clarity

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‎12-22-2019 16:06

‎12-22-2019 16:06

Hi @TammSomm, It's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the details that were shared in your post, seems odd that you're not receiving notifications only from your daughter. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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