help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2020 13:14

‎02-15-2020 13:14

My Versa lite device won't complete the firmware update.  Have been trying for 4 days and have tried all the suggestions. Battery is 100%, have Bluetooth connection and wifi connection. The watch is 1 month old

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-15-2020 16:36

‎02-15-2020 16:36

Hi @K78  Try the suggestions in THIS Help Article on update issues. I had to do the last update I had over bluetooth as I just couldnt get it to work over wifi. It took ages, but fot there in the end.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes