Firmware update

[Jls79]

I have brought a brand new fitbit versa special edition but I can't complete setup as It won't download firmware, I have tried several times and even uninstalled everything and done a factory reset but Still no luck. Can anybody offer any further advice as I am about to give up and return it.

[Odyssey13]

Hi @Jls79

How are you trying to do the set up - computer or mobile device? Android, iOS or Windows?

The more you tell us, the better th responses.

[Jls79]

Thank you for your response. I have now managed to update via Bluetooth
rather than wifi after uninstalling app and resetting the fitbit and
turning wifi off straight away and all seems to be working ok.

[Odyssey13 · Accepted solution]

Thanks for the update @Jls79

Sometimes it just takes a bit of wiggling around to get things sorted out and it looks like that is just what you did.

Happy stepping!

[Jenny8050]

I am having the same problem but I have tried all ways and it still will not download the update. It days it's updating for hours once I got a complete message and 3 times I've gotten a failed message. My versa screen still only shows the fitbit logo saying to download the app. I tried the factory reset by holding the buttons twice now and never felt a strong vibration. I am about to return it! Can anyone help me? Thanks in advance!

[Odyssey13]

Hi @Jenny8050

How were you trying to update?

Is there a chance you can do this on a computer?

Let us know.

[Margeaux622]

Hi, I am trying to update my Fitbit Versa also with the new release firmware but it always say “firmware update failure”. I have used both WiFi and Bluetooth and got the same message. Been trying to update it for days now eversince the new update was released. And I am getting frustrated already. 

I have also tried manually resetting it but I still got the same error. I should not have updated it, it was working fine before I was asked to update to the the firmware. 😭

[Rachie85]

I am having the same problem. I have reset my fitbit... Uninstalled the app and re installed it .. Ive rest my phone and shutdown the fitbit... Ive tried WiFi only and Bluetooth only... Its not syncing i am at the end of my tether all my previous fitbits had been fab this versa is annoying and its freezing and clock disappears

[Jenny8050]

Me too!!! I'm about to return my Versa and get another charge 2 or alts or something. This versa has been nothing but problems 

Sent from Yahoo Mail on Android

[Jenny8050]

Spoiler

Hey I'm wondering if you were ever able to get the update downloaded? I emailed customer support and they told me to try the same things I'd already done 3x prior but once they emailed back I tried again and was able to get it.....I dont really understand it lol but it worked finally! Try emailing customer support of you havent gotten it yet 

[RhonaR]

Sorry: wiggling around is too technical for me.