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Fit Bit Versa is not working

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‎12-11-2019 01:48

‎12-11-2019 01:48

Hi Team,

I have recently purchased FIT BIT versa, but it is not turning ON and neither it is showing any charging status. I tried reaching the customer support 08001004540 but it is not reachable.

 

Please provide any customer support store in Bangalore where I can resolve this issue.

 

Thanks,

Monika

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‎12-12-2019 08:46

‎12-12-2019 08:46

@Monika02 Welcome! It's good that the community is growing! 

 

Let me help you with your unresponsive Versa. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves.

 

You can contact our Support team here.

 

Let me know how it goes.

Alvaro | Community Moderator

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