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Fit bit notifications not working

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I got a brand new fit bit last week, the only notifications that I get are text and missed call. It will not notify me when the phone is ringing. Not sure if this is a common problem or it something is wrong with my fitbit as it is brand new. I am not very happy to be spending over a $100 on something and it does not work properly. I spoke to customer service, did all the recommended trouble shooting, did an up date this am and it is still not working. No one in customer service can seem to tell me when and if this is even going to be resolved. Very disappointed. I was planning to buy one for my daughter for Christmas and now I am second guessing. If I do purchase it will definitely be from a local store as I feel the customer service from fitbit.com was terrible and they have not been very helpful at all. Has anyone else had this problem and get the issue resolved by an actual update?

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Hi @amuisiner , we are only able to help you when we know which phone you're using. Regards kuzibri

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Versa Lite, just bought off your website last week
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That I knew, but which mobile phone are you using? regards kuzibri

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Samsung galaxy S7, my other fit bit worked fine with no problem
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Hi @amuisiner, besides the iPhone users, also some Android users suffer from these problems after the latest Firmware update from Fitbit. It seems that Samsung suffers a bit more from these problems than other Android brands. Regards kuzibri 

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Ok, so when do they forsee this being fixed? Is anyone working on this
problem?
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AFAIK, Fitbit is aware of the problem and working on it. How long it takes, I do not know. Regards kuzibri

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Do you work for fitbit? How are we to know when this problem is resolved?
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Nope, I'm just a simple user, just like you. regards kuzibri

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Ok, well I was hoping to get some actual input from someone from the
company, they are not very helpful and I am not impressed with their
customer service at all!!
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