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FitBit Versa 2 not syncing

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‎02-01-2021 04:53

‎02-01-2021 04:53

I am getting increasingly upset at my Versa 2.  Eveyday something new. Now it dropsa connection completely and will not sync.

 

Yes I have tried restarting it

Yes I have the latest Firmware

Yes I have the latest update on my Samsung Galaxy S10+ FitBit App

Yes, I have deleted it from the app and re-paired it and added it again

Eventually after rebooting the phone and checking all the above it works again but for how long?

First it was heart rate was wrong, then it was not recording floors, now not syncing, WHAT NEXT??

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4 REPLIES 4

‎02-01-2021 05:40

‎02-01-2021 05:40

Hi, I called the support team on 0800 069 8505 on another phone (my landline)and spoke to a real live human who took me through all the steps to get my Versa 2 working again.  I can't go through it all here because it was a long process but it worked.

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‎02-01-2021 11:27

In response to Cheryl1957cay

‎02-01-2021 11:27

Thanks for putting up that info, my wife is having the same issue with her versa 2 and her android phone - I'm going to call them tomorrow, hopefully they can help! 

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0 Votes

‎02-04-2021 07:44

In response to Cheryl1957cay

‎02-04-2021 07:44

Didn't have to do that as I got it going myself eventually, as I said

 

Eventually after rebooting the phone and checking all the above it works again but for how long?

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‎02-04-2021 08:39

In response to johncockrem

‎02-04-2021 08:39

Glad you got yours going again as well.  I will be very wary of updates in future.  Mine is working just the way I want it to right now!

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