Versa stuck on Fitbit logo

[TracieLG]

I got my Versa Nov. 2019. Jan. 2021 (14 months later) when I removed my Versa from the charging cradle after charging it all night my watch would not come on. I can't help but wonder if it had to do with an update? The Fitbit logo flashes on and off every few seconds. Pressing or holding the buttons has no response. I have tried all the solutions I could find on Fitbit Community. but nothing worked. I contacted Fitbit support who had me try the restart solution and also cleaning the charging contacts but there was still no response. My Versa does not vibrate. There is no red or green light from the back. Nothing, except the flashing logo. These were the only 2 fixes Fitbit support offered me before sending me to their team to review my account. I received an email from Fitbit. "Although your device is outside the scope of Fitbit's warranty terms, we want to offer you a 35% discount on a new Fitbit device."  My feeling is that a 14 month lifespan is not acceptable for a device that is not cheap. It's more than I want to spend in the hope the next one lasts me at least 14 months. Has anyone found a solution that works to stop the flashing Fitbit logo?  I would love to be able to use my Versa again. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @TracieLG! We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Have a nice day!

[TracieLG]

I was not questioning why Fitbit offers a discount.  I understand that too well. It’s your way to get me to buy another Fitbit product. I can’t help but feel my Versa failed during an update. It was on the charger when it failed.  It was working fine before I put it on the charger and then suddenly kaput!  It feels like a software issue related to an update.  I will not purchase another Fitbit product.  Although I was very happy with many of the feature my Versa had that less expensive trackers do not, I will stick with the $20 tracker I bought and learn to live without those features I liked on my Versa.