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FitBit Versa Died

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‎07-12-2019 08:23

‎07-12-2019 08:23

I ordered my Fitbit Versa on July 1st 2018 and received it July 3rd 2018.  On 11/14/2018 I contacted customer support because I was having issues with the Bluetooth not working at all for music to be played on wireless headphones.  After a long wait and several phone calls, customer service finally sent me a refurbished on 11/28/2018.  Now this Fitbit Versa literally just died.  The battery was all of a sudden draining really fast and I read all the comments on here on what to do.  I tired the factory reset, tried charging it for more than 2 hours.  Now it's just dead and won't even turn on.  

 

Today is July 12th 2019.  I am just barely over my one year warranty period, but since technically the refurbished replacement didn't even last a year I feel this was sent to me just as a band aide for the company to just get me past the 1 year and then they wouldn't have to do anything further. 

 

Has anyone had any luck on getting a second replacement beyond the 1 year warranty?  I haven't contacted customer service and will tonight.  Just wanted to see if anyone has had a similar frustrating experience.   

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‎07-12-2019 12:19

‎07-12-2019 12:19

I had an Ionic for 1.5 years and it just died 3 days ago. I tried all the suggestions in the support links supplied by Fitbit staff. Nothing works. Go look at the Ionic community, it seems there are many more cases of this happening compared to the Versa. I called customer support and the best they would do is 50% off a new watch. Bottom line, looks like FitBit has a defect in their product. I personally would not waste any more money on their stuff. It is shocking how many Ionics have this problem. Apparently some Versa's do too. 

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‎07-12-2019 12:23

In response to Hang-Glider

‎07-12-2019 12:23

Thanks for your reply.  Yes, after owning multiple Fitbit products they have lost a customer for sure.  

 

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‎07-15-2019 08:54

In response to crewgirl96

‎07-15-2019 08:54

I called Fitbit and they MADE IT RIGHT!!!  They are sending me a new Versa!  Kudos to the excellent customer service!  

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