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FitBit Versa not syncing steps

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‎06-13-2019 21:38

‎06-13-2019 21:38

I’ve seen previous history of this being a problem and I’ve followed the procedures of the verified solved to fix it. But when I refresh the app it does not sync. Not sure how to correct

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‎06-14-2019 18:23

‎06-14-2019 18:23

Hello @Isamaur, welcome to the Community forums, and thank you for sharing all this information about the Versa not syncing your data. 

 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? Or let me know if those are the verified steps that you were referring to. Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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