help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App is not showing steps-Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2018 04:10 - last edited on ‎10-19-2021 17:45 by Fitbit Moderator

‎12-18-2018 04:10 - last edited on ‎10-19-2021 17:45 by Fitbit Moderator

Fitbit app not showing steps

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-18-2018 06:55

‎12-18-2018 06:55

Hi, try to deinstall and reinstall the Fitbit app. After reinstalling, reboot your watch. 

Best Answer
0 Votes

‎12-18-2018 12:44

In response to SunsetRunner

‎12-18-2018 12:44

Thanks.
Yes, just figured that out and all is working again.
Unfortunately I have lost all my historical data.

Sent from my iPhone
Best Answer
0 Votes

‎12-18-2018 12:52 - edited ‎12-18-2018 13:02

In response to Conniedawe

‎12-18-2018 12:52 - edited ‎12-18-2018 13:02

Hi, you have probably done a factory reset instead of a reboot, since all of your historical data are gone. Rebooting your watch is done by pressing and holding the left and right lower buttons untill you see the Fitbit logo on your screen and then releasing the keys. A factory reset, you can perform in two ways:

1. Go to the settings on your Versa and scroll down to Device Info, press that and scroll down to factory reset, or

2. By pressing and holding all three buttons at the same time untill you feel a strong vibration. 

 

BTW, rebooting your watch can also be done as described in point 1, but the you have to choose shutdown. Restarting it can be done by pressing the left button untill the Fitbit logo appears.

Best Answer
0 Votes