Fitbit App not working on iPhone-Versa

[sheswalks]

Since the App update the other day, my Versa app is not working at all. I have done all of the fixes, Uninstalling, turning on, turning off, etc., etc., nothing is working.

Moderator edit: added label

Moderator edit: updated subject for clarity

[HeydyF]

Hey @sheswalks, let me give you a warm welcome to the Community!  Thanks for trying some tips to fix this, now, don't you worry, I'll give you a hand on this, but first I'd like to know, when you say that your Versa isn't working, what exactly do you mean? What are the issues that you have since you updated the Fitbit app? 

Keep me posted! 

[Bridgetmfay]

I am having the same problem.  The app wont sync.  It starts and will show steps but nothing else and it doesnt save.  (The next time I open the app it appears that i have not moved).  Please help.  Very very frustrating. 

[sheswalks]

Hello,

Thank you so much! I actually did an online chat with the Fitbit tech support and it is working great! I'm going to see if I can copy and paste the steps given to me, down below under another poster's question.

[sheswalks]

@BridgetmfayHere are the steps, copied and pasted from my online chat with Tech support. I hope it works like it did for me. Otherwise, I would do the chat. He was very helpful!

First please make sure there are not other bluetooth devices near of the tracker and the phone, if so please put them away at least 20 feet.
Julio (6/14/2018, 3:06:51 PM): Also please turn the phone's bluetooth off.
Me (6/14/2018, 3:07:26 PM): done
Julio (6/14/2018, 3:08:02 PM): Thanks.
Julio (6/14/2018, 3:08:31 PM): Once you have turned the phone's bluetooth off please restart your watch.
Julio (6/14/2018, 3:08:36 PM): To do so:
Julio (6/14/2018, 3:08:42 PM): Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Julio (6/14/2018, 3:08:47 PM): Let go of the buttons.
Me (6/14/2018, 3:09:38 PM): ok done
Julio (6/14/2018, 3:10:06 PM): Thank you.
Me (6/14/2018, 3:10:24 PM): it came back on by itself
Julio (6/14/2018, 3:10:31 PM): Now please reboot your phone.
Me (6/14/2018, 3:11:59 PM): done
Julio (6/14/2018, 3:12:26 PM): Now please turn the phone’s bluetooth on then go to the bluetooth settings on your phone and check if your tracker is listed there.
Me (6/14/2018, 3:13:17 PM): yes it is
Julio (6/14/2018, 3:13:39 PM): Please remove it from the list.
Me (6/14/2018, 3:14:01 PM): forget the device?
Julio (6/14/2018, 3:14:18 PM): Yes please.
Me (6/14/2018, 3:14:36 PM): done
Julio (6/14/2018, 3:16:05 PM): Now please go to the fitbit app on your phone, and click on the option setup a device.
Me (6/14/2018, 3:19:08 PM): i just opened the app and its syncing and wants to pair and now its magically working!