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Fitbit Coach won’t install & keeps buffering

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‎10-24-2020 03:47

‎10-24-2020 03:47

Five days ago I purchased a new Versa2 and went about setting it up. I tried to install Fitbit Coach via my Fitbit dashboard but this app is problematic.

 

It just won’t download. For the past five days. It buffers continually. It tells me the download did not finish installing gives me the option to continue the install or to try later. No matter what I answer “later” or “continue” it continues to buffer with No option to remove or delete the install. After a number of these messages I then get an onscreen Fitbit prompt that one or more apps were unable to install and to ‘contact fitbit customer service if I continue to see this error.’ This app is now draining my versa2 battery with its never ending buffering and no way to stop it.

 

I have contacted “Customer Service” with the measures I’ve already taken and they have been most unhelpful. And so this complaint continues...

 

These are the trouble shooting measures I’ve already done over & over again:

 

  • I’ve unpaired my Versa from my Bluetooth
  • Switched off Bluetooth
  • Uninstalled the Fitbit mobile app
  • Factory reset Versa
  • Rebooted my phone. Fully charged
  • Reinstalled Fitbit app
  • Rebooted my Versa
  • Versa sits in charging dock
  • Login to Fitbit mobile app
  • Gone about Versa setup again. Granted all permissions, added Wi-Fi & synced device.

 

When I go back into apps via the Fitbit mobile dashboard the Coach app is still buffering and so it all begins again with the same prompt messages.

 

I’ve also tried unpairing all my other Bluetooth devices. I’ve toggled between all day sync & turning it off. Nothing is helping.

 

I’m Running Fitbit version: 71.6.19. Up to date.

 

iOS: 13.7 with more than enough free GB

 

My phone and Fitbit are linked to the same Wi-Fi network and are synced with Bluetooth. I keep my Versa next to it in its docking pod when updating next to the router.

All other Fitbit apps install no problem.

 

This is my third Fitbit device. I’ve had a Flex & Charge and both of these were faultless.

 

Can anybody help as I’m at a loss, frustrated and Fitbit “customer services” haven’t solved this ongoing issue. Thanks.

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2 REPLIES 2

‎12-07-2020 20:00

‎12-07-2020 20:00

I am having the exact same problem. ☹️ I hope someone has an answer for us. It's actually draining the battery on my phone. 

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‎01-09-2021 02:27

In response to Fielderm

‎01-09-2021 02:27

After futile, frustrating and laborious toing & froing ‘customer support’ the isssue was never rectified. I no longer have this watch. All other Fitbit watches I’ve had ran perfectly well on the most up to date version and compatible OS.  The problem was the app;  the issue never went away and was never remedied. It’s an obvious glitch in the Coach app that Fitbit hasn’t remedied.

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