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Fitbit Connect App on computer!!!!!

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‎03-16-2019 15:32

‎03-16-2019 15:32

My daughters phone isn't compatible with the fitbit app and wont download to her phone. I downloaded fitbit connect on my laptop and it says the versa isn't compatible with the connect app. How do I go about this so I can up this darn watch?

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2 REPLIES 2

‎03-16-2019 16:05

‎03-16-2019 16:05

The Fitbit Connect app is not updated for the newer devices. Search the store for the Fitbit for Windows. This should work for the newer devices.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎03-23-2019 14:14 - last edited on ‎04-24-2025 05:51 by Fitbit Moderator

In response to wtksk8r

‎03-23-2019 14:14 - last edited on ‎04-24-2025 05:51 by Fitbit Moderator

@Ear1 Welcome! Thanks for being part of our Community! 

Sorry to hear that you can't download the Fitbit app on your daughter's phone, the computer's software doesn't work with the Versa and for the delay in my reply. As @wtksk8r mentioned you will need to download the Fitbit app for computer. I just wanted to add that this is only available for Windows 10 computer. Mac computer can still use the Fitbit connect software. Also it is odd that your couldn't download the app on your daughter's phone. Which phone does she has?

Let me know how it goes.

Alvaro | Community Moderator

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