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Fitbit Constantly Losing Connection When on Outdoor Bike Ride

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‎06-13-2019 13:33

‎06-13-2019 13:33

I have a Fitbit Versa and a Samsung S9, both purchased last December.

 

I have been trying to use my Fitbit Versa on bike rides for the last 2 weeks.  When I start a bike ride, it usually says connecting for an extended period.  Some times it will connect after 2 or 3 minutes, sometimes not at all.  Once connected and I start my ride it seems to lose connection.  Due to this I am unable to record my route, distance or speed.

 

I have unpaired and re-paired my Fitbit with my phone numerous times.  I have set the Fitbit to be constantly connected.  On my phone I have removed every other BlueTooth device, restarted, restarted my Fitbit, etc. but nothing has helped.  Based on the fact that there aren't any firmware updates available for my device I believe I am running the most current version of firmware.  

 

It looks like there are tons of people having this same issue.  Is there any resolution out there?  Or is there something planned that will correct this issue?

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‎06-16-2019 13:36

‎06-16-2019 13:36

Welcome to the Fitbit Community @mullerrd. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with tracking the Outdoor Bike exercise. I understand that your route, distance and speed are not being recorded due to the lost connection. I appreciate your troubleshooting efforts and would like to confirm if you've checked out this article with the information about the different factors that can affect connected GPS.

 

Please keep me posted.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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