Versa band feedback

[piyum]

Hi Team,

I have been checking online about Fitbit versa bands and all the bands that are attached to the dial have a similar material used which is the same as the band. 

But the watch that I have why was the connection holder between the band and the dial made up of plastic?

Looks like I have received a cheap quality Fitbit versa. I had similar band issue with Fitbit and now again I am facing the issue for my 2nd watch. I don't know why the quality was compromised even after I paid the full amount to buy the watch. I'm disappointed with the watch and its quality.

I would request you to kindly send a replacement for the entire watch as the issue has been recurring. One of my friends had a similar issue and he got the whole watch replaced. 

I am requesting you to kindly look into this issue and please do the needful at the earliest.

Thank you in advance.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @piyum.

I appreciate your participation in the Forums and sharing your experience with the Versa bands. I totally understand how you are feeling, thank you for sharing your thoughts and feedback with us. I understand you've invested in the Fitbit Family and would like to receive a replacement for the whole device as your friend did. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you in the best possible manner, please keep working with them. You can take a look at this page for more information about our warranty policy.

If you have any questions, feel free to let me know.

[piyum]

This is the email that I got from them to ask for a watch replacement and post it here. That is the reason I reached you guys here. Also, I am being sent a wrong wrist band color- peach since the Ruby one(my original band color) is not available. Please assist in the same. 

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @piyum, thank you for your reply. 

Thank you for providing the email you received from Support team, however I had to remove it since it contained the personal information. I am sorry to hear about the inconveniences with your replacement band. Thank you for your time and feedback. Please know that we provide feedback to our team based on the Community posts and we are always working on improving our devices and user experiences based on what you share here. I recommend to continue working with our Support team, they will do their best to help you. 

I'll be around if you need further assistance.