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Versa incorrectly tracking GPS

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‎06-05-2019 12:56

‎06-05-2019 12:56

Hoping someone can help.  My GPS tracking is all over the place, completely inaccurate and not even close to what i am actually running.  

I am running in open air, GPS connected to watch, WIFI on my phone turned off.  I am using a Samsung Galaxy S7. I have tried resetting my versa on several occasions and pairing/unpair to no avail.  I am very frustrated and am considering returning the watch if I cannot find a fix.  I follow a similar route every time and the mapped run  is all over the place (zigzagging up and down and back again) and each run is showing completely different to each other....  

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‎06-05-2019 15:18

‎06-05-2019 15:18

Hello @laurap023 and a warm welcome.  A zig-zag map all over the place usually means a missed setting on your phone (fully compatible, I checked).  Here is link to a help article about troubleshooting GPS problems.  I am an iPhone user.  I wish I had specific advice, but I know that there are settings differences between Android and iOS.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-16-2019 12:46

In response to LZeeW

‎06-16-2019 12:46

Thanks so much for your advice. I figured out the problem- I had power saving mode switched on which was restricting background apps from running. I have now switched it off and GPS tracking correctly! Very happy and relieved there is nothing wrong with the device 🙂

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