versa not reading sleep or workouts

[tink019]

I have a versa only a couple of months old and I'm finding it doesnt sync properly with my phone when I do a work out it may only show 15 minutes when I've done 60 cant work out why ? also it doesnt always show correct sleep amount really annoying tempted to take it back and change charge 3 as I had no problem with the charge 

[AlvaroFitbit]

@tink019 Welcome! It's great to see you around! Sorry for the delay in my response.

Let me help you with your Versa not syncing, counting your active minutes and sleep. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
• You can find additional suggestions here.

Regarding your active minutes there are counted based on the intensity of the activity not the duration. You can read how they are calculated here.

Finally regarding your sleep, your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.