Fitbit OS 2.2 - Versa Firmware Release (32.12.19)

[AlessFitbit]

Hi, everyone! I am excited to announce the release of Fitbit OS 2.2! (Firmware Version: 32.12.19) At this time, we've released Fitbit OS 2.2 to a small group of Fitbit Ionic and Fitbit Versa users. 

WHAT'S CHANGED?

Please check out this help article to see what's new in this update.

IS THIS UPDATE AVAILABLE TO ME?

This update has only been released to a small group of Fitbit Ionic and Fitbit Versa users. If you have not yet received an update notification and wish to force the update, you can give the watch a FACTORY RESET and then follow steps 1 - 4 below. Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article.

If you run into trouble updating your Ionic, please follow these steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again. 

Looking forward to hearing everyone's feedback on the latest release. If you have questions, please let me know in this thread!

[2Tpayne]

I’ve been trying to update for the last three days spending two to three hours restarting both phone and watch, alternating between WiFi and Bluetooth update. I set it up last night before going to bed and woke up 8 hours later to see it’s still not finished. This is really frustrating 😞

[AlessFitbit]

@stevegeb Sorry to hear you had some trouble updating your Versa! There are many troubleshooting options still left for you to try and I'm sure one of them can help you out. If available, try completing the firmware update through a different mobile device/tablet. You could also perform a factory reset, just make sure you sync the watch first so that all your current data transfer over. Afterward, just set up the watch again to your account. If you still can't complete the update, I can connect you to or you can reach out to our Customer Support team. 

@2Tpayne Sorry you haven't had any luck with this update. Thank for troubleshooting this on your own! I think for you, you should also give a factory reset a try. This will clear the watch, so just make sure to sync first before following those steps. If you still have some trouble, please let me know!

[vballlife]

I'm having the same problem. wont connect to my wifi either

[DramaQueenDiva]

---

@vballlife wrote:

I'm having the same problem. wont connect to my wifi either

---

What are the specs of the device you're using to update the Versa?

[vballlife]

Android Galaxy S9

[stevegeb]

I finally got my Versa updated last night.
On the watch I went into settings- About- Factory Reset.
My Versa still wouldn’t connect to my WiFi but I was able to update on Bluetooth. Took about 45 minutes.
I think by removing my music et al freed up enough space.
Fit bit needs to straighten this out. I was going to Best Buy this morning if it didn’t update.

Sent from my iPhone

[SunsetRunner]

I just checked and didn’t get the update yet

[AlessFitbit]

@stevegeb I'm happy to hear you were able to update after performing the factory reset. Thanks for following up in this thread! 

@SunsetRunner Great to see you here on the Fitbit Community! I'm sure you're eager to download the latest firmware for your Versa. We release new firmware in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. You should expect to have it available soon. 

For anyone else who currently has the firmware available for download, I have provided some troubleshooting steps in my floated post you can try if you come across any trouble. Please review our suggestions!

[ebonye]

I ended up doing an online chat Saturday morning. I put the phone and the Fitbit directly next to my wireless router and it worked. They were all literally touching the router in some way. 

[maxiplux]

Hello my problems with My fibit Versa  , no happend by the new update  ,  for example this update not fix my problems , what is my problem the battery life .

Ok first I try to fix  my problems with the next steps.

1. No sync my phone with my versa ( Remove connection by bluetooth and Wifi) , Result : Not work.
2. Restore to fabric  : Result Not work.
3. Remove all alarms : Result Not work.
4. This month fitbit show me a new version  , I tried to install  with the next steps ( Install Update , apply restore fabric , remove the app from my phone ,install the android app again  ) Final result my battery life continue with a  poorly  life , I would like that my fitbit work as  first month's ,  the battery life work around 3 or 4 days , but today only work around 10 or 12 hours.

About other options that I had read here , not work I try to test with many ways , but not work.

Therefore I hope that other users check it before to buy fitbit products .

Well this was my last post I don't have time to discuss about it . 

[Laszlo52]

If I turn these options on, can the update be safer (I know about WiFi, it's set)? Do they affect the update process?

[c4rm3n]

Dear Fitbit, my installation lasted via BT only 30 mins or so and was all regular...

BUT...

I do not see any change to the watch. 

The help article does not "help" either by saying "bugs fixed" ... which bugs? What shall I see differently in the "Today" session? Have you fixed the useless alarm you currently have on your device?

I trusted Fitbit buying the 4th watch, yet I am starting thinking this is a big disappointment from customer service. As of today, I cannot recommend it to anybody, particularly if you own an Iphone!

Carmen

[Troikaflight]

Question for those who have successfully installed noted Firmware 32.12.19 -> Does it resolve the age old syncing issues from Versa to mobile app? The problem has ALWAYS been unreliable syncing due to server side issues at Fitbit... so I am skeptical that Firmware update can fix the problem... though I'd be happy to be proven wrong...

[julia33]

It Says I have the fireware update.. It tries to update for 3 days now and it just keeps saying that it has failed. Now I am not receiving texts, calls or anything on my versa!!! Not very happy have only had this item for a week!!! 

[janpolet]

Before this update I've seen a sync error only a couple of times.

I can't tell yet if the update changed anything in that area, but so far so good.

[pmfrew1]

No problem still exists, in fact it may have gotten worse.

[DCMom2]

This happened with the last firmware update. People wasted hours troubleshooting when all they needed to do was wait until it was their turn.  Why make people go through so much useless troubleshooting? It just increases user frustration and overloads support.

Can Fitbit do something simple like Android did? "Click here to try to update" and if it doesn't work "sorry, not your turn yet, try later" 

Or put a warning on support and community homepage saying something like "New Release Available to [10%] of Users as of [date]. Use instructions [here]. If unsuccessful, please try again in 24 hours. Thank you for your patience." 

This is exactly what happened last time. When Fitibit says "release," ALL USERS think they can get it. It's part of human nature: everyone thinks they're in the lucky 10%. When we find out we're not, we get anxious and try to follow the "troubleshooting". The longer users sit in limbo, the more anxiety and dissatisfaction appears. Fitbit actually creates angry customers - most of whom won't come here - instead of setting realistic expectations.  

Please try to do better this time. 

Moderator edit: format

[Troikaflight]

Fitbit Mods... when are you going to step up and admit that majority of the syncing issues are server side at Fitbit?!

When is Fitbit going to offer the obvious solution of allowing trackers to sync only to the local mobile device? Only then will this issue be resolved. There is absolutely no way for Fitbit servers to keep up with millions of devices trying to sync with the server at the same time.

Please address the issue!

[AlessFitbit]

@maxiplux I'm sorry to hear this recent firmware update has resulted in a shorter than expected battery life for you. I checked in with our Customer Support team and noticed you've already opened a case with them for assistance. I'm glad you're working with them to find a solution to this problem. Let me know if I can help you out with anything else! 

@Laszlo52 Thanks for the screenshot! If you enable all these options, they will help with syncing your Versa watch. This will not affect the firmware update process once you do receive it. For instructions on how to successfully update, please take a look at this article: How do I update my Fitbit device?

@c4rm3n For more detailed notes, please check out this article: What's changed in the latest Fitbit OS update?

@DCMom2 Hey, there! This firmware rollout is still currently at 10%. Once this increases, my floated post at the beginning of this thread will also be updated with this information to make sure everyone is notified accordingly. 

@julia33 Sorry to hear you ran into some trouble downloading the update to your Versa, if you still haven't been able to update please follow the steps below.

For those of you who are still having a hard time updating, please follow these steps:

1. Restart your Ionic
2. Remove Ionic from your Fitbit app
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices)
4. Set up your Ionic to the Fitbit app and try to update again.

If you are still stuck after performing the steps above. I recommend performing a factory reset and attempting steps 2-4 once more. 

[maxiplux]

Hello , I spoke with customer service , they tell me that remove special
features from my versa , but this not work , the problem is the quality of
my devices.

Here the original email from Customer services , but
this steps not work tome .


-------------
It was a pleasure to chat with you earlier today. Just as promised, here is
an email for you to keep the record of where we stand, in regards to
your Versa and how it's battery life seems to last so little.

For our records and those of your own, you may keep the reference number
xxxxx at hand and mention it to whoever attends to you when the time to
review the new test's results come by.

Here is what we need to keep in mind for the battery test:

1. Change your Versa's Clock-face
to the one
named Layers and sync to save the changes.
2. Restart your watch by following the instructions listed in this Link
.
3. Charge the watch until it reaches a 100% battery level. It should
take from one to two hours. In case the battery doesn't seem to be charging
at all, please refer to the suggestions listed Here
.
4. Keep using the Versa as you'd normally, but with a reduction in the
number of features you have activated in the watch. The "Screen Wake" and
"Reminders to Move" features should be turned off; you should only use the
features that are most needed for you for the time being (e.g: one alarm in
the morning, exercise tracking for a particular activity, etc). You may
review all of the features that affect the battery life of your watch
Here and
choose which would affect your experience the least while performing
this battery test.
5. Proceed to sync the watch on a regular basis, avoiding to do so
manually and letting the All-Day Sync feature do it automatically.
6. Please avoid recharging the watch until it’s totally drained and it
turns off by itself, as well as the high and constant usage of WiFi
connection to the watch, music control or playback, and GPS tracking for
your exercises. This will ensure no outside events affect the watch's
behavior.

Once you do it, simply report back to us and let us know of the time and
date in which you began to perform the battery test, as well as the moment
in which the watch's battery depleted completely, so that we may review the
specific records for that period. Should you have any new updates or
details to share with us, please do not hesitate in mentioning them.

We will be patiently waiting for your reply. If you were to have any more
questions or inquiries in need for an answer, just reach us back right
away, as we’ll be more than glad to assist you however we can.