help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2018 07:42 - last edited on ‎10-19-2021 17:02 by Fitbit Moderator

‎12-09-2018 07:42 - last edited on ‎10-19-2021 17:02 by Fitbit Moderator

My Versa has not synced since Dec. 7 but it says on Mobile Tracker that it has. Still there is no information. If I go to sync now it says it's synced but still no information. I cannot understand the problem. The device is connected via blue tooth and I believe via wifi as well. This problem just started and the watch is still not even a week old.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-09-2018 11:19

‎12-09-2018 11:19

I am having the same issue, stopped syncing with the phone / computer and only a week and a half old. 

Best Answer
0 Votes

‎12-09-2018 11:50

In response to London0407

‎12-09-2018 11:50

I’m just going to try to get the watch exchanged. It’s a nice idea and if I can get one that works I’ll keep it.
Best Answer
0 Votes

‎12-17-2018 08:40

In response to London0407

‎12-17-2018 08:40

I ended up exchanging the watch and then needed to spend almost an hour on a “chat” with a customer support agent to get it actually set up and working. One of the issues was that the Versa wasn’t completely tested with the iPhone  XR so has some trouble interacting with it. So far it’s now working. 

Best Answer
0 Votes