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My Versa is not syncing

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‎12-09-2018 07:42 - last edited on ‎10-19-2021 17:02 by Fitbit Moderator

‎12-09-2018 07:42 - last edited on ‎10-19-2021 17:02 by Fitbit Moderator

My Versa has not synced since Dec. 7 but it says on Mobile Tracker that it has. Still there is no information. If I go to sync now it says it's synced but still no information. I cannot understand the problem. The device is connected via blue tooth and I believe via wifi as well. This problem just started and the watch is still not even a week old.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-09-2018 11:19

‎12-09-2018 11:19

I am having the same issue, stopped syncing with the phone / computer and only a week and a half old. 

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‎12-09-2018 11:50

In response to London0407

‎12-09-2018 11:50

I’m just going to try to get the watch exchanged. It’s a nice idea and if I can get one that works I’ll keep it.
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‎12-17-2018 08:40

In response to London0407

‎12-17-2018 08:40

I ended up exchanging the watch and then needed to spend almost an hour on a “chat” with a customer support agent to get it actually set up and working. One of the issues was that the Versa wasn’t completely tested with the iPhone  XR so has some trouble interacting with it. So far it’s now working. 

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