Fitbit OS 4.2.2 - Firmware Release - Versa, Versa 2, Versa Lite

[FitbitCommunity]

Update: This has now released to 100% 

We’re excited to announce that a firmware update for Versa, Versa 2, and Versa Lite will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Versa, Versa 2 or Versa Lite here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Gmamma49]

Not that I've seen.  One person is asking Fitbit to release a previous update to restore everyone's watches until it is fixed.  That seems logical but I'm not sure if that is possible.  Either way for me I lost the heart rate function again when i charged it.  Seems like a significant syncing issue.  The last time I couldn't sync my then brand the new Versa they told me my phone was no longer compatible.   It was when I bought the watch. It was an update then as well.  Who knows what will happen this time. I don't like to be negative. I'm am however very frustrated with Fitbit this last purchase the Versa2 watch being my 3rd purchase has been the worst for having issues. Good luck to everyone.  I'm waiting fire a fix. I'm putting my faith in Fitbit to fix this.  It would be helpful to see them post something saying they are working on it.. Perhaps they have, I'm bad at using these threads.. Take care.

[Lshifflet]

Updated my Versa 2, and now when I simply take a walk I have hitting a heart rate of 212, and my personal favorite is that when I then pull it away from my skin is still tracks peak (while standing still). 

I have spoke to the help team all I get told is to factory reset, sure but it forces you to run the same bad update when you do so. Then the last time I chatted they didn’t ever attempt to help just checked my warranty (which I knew would be up I have had this for two years) and offered me 35% off.

Honestly I think this is the sign to switch over to an Apple Watch. Perhaps if they issue a patch soon they could save a customer but this is just plan horrible. 

 I also pulled out an old charge and put it on my right wrist. Same distance and step counts 

 

[Flowman]

Right. I'm NOT installing 4.2.2 and unless proven otherwise, this buggy
Versa 2 may be the last Fitbit produce I buy.

[Bandit211]

I did the update yesterday, and now my brightness is stuck on Dim, no matter what setting.  I can't even see it.  

I tried restarting and getting a FitBit clock face but no luck.  

[adroper]

I want to thank FitBit for sending me a replacement Versa 2, as my original device was murdered by Fitbit OS 4.2.2.

I really would appreciate it if:

1. You issue a new update

2. Revome the prompts for me to update the replacement to Fitbit OS 4.2.2

Based on community feedback, when you release a stable OS update with minimal aggravation, I'll reconsider my obstinant reluctance to trust you.

[Loript15]

Mine won’t even turn on, says data not cleared sync first, but it won’t sync.

[hsh316]

the recent update is a versa 2 killer, I am having a new pebble sent and my watch isn't even a yr old, it was perfect before my update tuesday morning 8/3/21, anyone out there don’t do this update! p.s. everything was done that customer support advised and nothing resolved the issue

[6NBS4J]

I have a Versa 2. I have completed the exciting new updates and now my tracker is has stopped working completely . It will not charge, it will not reset to factory settings.. I use this everyday for my workouts. I am devastated but it’s time to move to another brand at this point.  Customer service is minimal 

Yes my tracker has stopped working completely.. customer support  is dreadful. The update has broken my phone. No replacement being sent to me as I already have had a replacement sent because of a previous software issue.. I am no longer entitled to a replacement.. seriously?

Moderator edit: merged reply

[MarreFitbit]

Hello everyone. 

I'm sorry to hear you're still having issues with your Versa smartwatches. We appreciate your time and efforts while troubleshooting the issues, we do really take into consideration your comments and sentiments in regards to our products, services, and Customer Service.

Before going any further, I'd like to reinforce the fact that if you've already contacted our team you'll need to keep the conversation with them. We cannot address your concern if you have a ticket open. On the other hand, if you are not satisfied with the outcome of your case, please feel free to update it so our team can continue assisting you.  

Nevertheless, if you're still having issues and haven't yet contact our Support Team, please take a look at this post if you're experiencing difficulties with your heart rate, screen, and battery. 

If your watch is stuck on any of these messages "Fitbit Logo, Data not cleared, Sync & Try and again, or To start download the Fitbit app", please follow the steps below:

• Remove your watch from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your watch again.
• If there is no connection, restart your watch.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

On the other hand, if the screen is not working, responding, or it seems to be corrupted, please restart your watch as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[6NBS4J]

Thank you for your response but your support Team have concluded my case that this software update  has deemed my watch unrepairable watch as it is outside of warranty and my only option is to purchase a new tracker. I have been given a 33% discount towards a new model which is completely unsatisfactory as a final offer  . this a software fault with Fitbit as my watch was working perfectly well before I performed this update. ,  my tracker has now become unusable  ..

I have followed all instructions given below. Nothing will work., please see screen shots provided from my APP while trying to

Problem resolve  .. Very annoyed ex user and I will not be recommending FITBIT unless this issue is sorted out 

 

 

 

 

 

[Windsurfer]

Hi Maria,

Appreciate your valiant efforts to engage Fitbit's customers, but...

Fitbit bricked our Versas, either intentionally to get us to upgrade, or through incompetence with the firmware update.

Whichever, the only acceptable solution would be to send all affected customers a replacement Versa

An unacceptable solution is to tell us to contact support and go through the bs of trying to restart the Versa, and getting sent to the warranty group, then getting offered a discount.

Take some responsibility for either your low quality product, or your devious revenue management practices.

My new Garmin Venu sq is working fine.

[000Kherb]

Since updating my screen is stuck on being constantly bright. The charge lasts one day as a result. I have it on dim screen and to turn it on I have it as ma Hal. But the screen is super bright. How can I fix this!?

[SunsetRunner]

My device went completely dead last week after a firmware update.  Apparently I am not the only one being affected. 

[SunsetRunner]

Avoid this update.  I have a Versa Lite.  Right now it is completely dead.  No response to the side button, the charger, the phone.  

[CGeiger49]

Updated my Versa to the latest firmware on August 6 - that shows on my app as the last time my device synced.  Since then my Versa has gone completely dead.  None of the steps described above are successful.  Just talked to the Support line - conclusion on their part is that it's a battery issue.  I find that extremely hard to believe after seeing how my device failed and the overwhelming number of posts on this forum that describe the exact same issue that I've experienced.  Fitbit needs to provide a replacement device for every Versa user that has experienced this, since this latest firmware update appears to be the root cause.

[jorgebit]

Pure bull**ahem** this update!. My Versa (that now is out of warranty period) died just after the update and factory reset. No way to recover my device.

I contacted Fitbit support and they just told me that I'm out of warranty and I have to buy a new device (35% discount). I suspect that updates sometimes brick the devices (this is the third time that my Fitbit device bricks after an update...and I had to buy new one) No way!

Bye bye Fitbit...forever

[HiroshiC]

I have the original Versa bought back in 2018... 

After the latest firmware update, issue with battery drain appeared. 

Did number of things suggested plus hard reset.

Still had battery drain issue and battery didn't last over night... i.e. fully 100% before bed and 20% range in the morning.

Now 2 wks. later or so, I did notice that the battery is starting to not drain as quickly... it's in high 40% ranges in the morning.

Very strange... 

I have no other issue for now. 

[CGeiger49]

Response I received back was that my Versa is out of warranty, and Fitbit is offering me a 35% discount toward the purchase of a new device.  Judging by the overwhelming comments on this thread, the latest Versa update has apparently bricked a large number of devices - but Fitbit is not taking any responsibility for this.  Breaking my existing device with the latest update, and then offering me a discount to buy a new one?  Seriously?  Has Fitbit determined WHY this is happening?  EITHER FIGURE OUT HOW TO REPAIR THE DEVICES RENDERED USELESS BY YOUR LATEST UPDATE, OR REPLACE THEM AT NO COST!

[APKkrause]

Fit bit is garbage!! I did the update and now none of the functions wok and it won't charge. This is the second Versa 2 in a little over a year that quit working. Fitbit won't warranty because the original one I bought was a year ago. I will NEVER buy this garbage agin!!!

[CGeiger49]

Looking at other avenues to contact Fitbit, I found the "Success Story" link on your website... So I posted my "success story" concerning this update, in the hopes that it catches the attention of someone higher up within Fitbit who actually might have the ability to do something RIGHT by Fitbit's customers and replace all of the devices that have been trashed by this latest update.  Encouraging others to do the same.