Fitbit OS 4.2.2 - Firmware Release - Versa, Versa 2, Versa Lite

[FitbitCommunity]

Update: This has now released to 100% 

We’re excited to announce that a firmware update for Versa, Versa 2, and Versa Lite will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Versa, Versa 2 or Versa Lite here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[Meglong82]

So today's battle with Fitbit... 

The discount codes do not show the discount until you've actually paid for the item. They honestly expect me to blindly believe that they work? And if it doesn't, they'll issue a refund? Um no. Hard no. 

[RBFitz]

Green light is now gone on my Versa, as well, even after factory reset and following tech support chat directions.

[Bandit211]

Mine doesn't work any more either.  And my clock face, which they said to change, goes back and forth between two faces.  And the sleep part isn't working wither.  The entire device is ruined.  

[KrisX]

Have had my Versa 2 for a little over a year. Worked great up until the update I ran earlier this week. Now my watch can't hold a charge for more than a few hours. Chatted with customer service who only told me that my watch is outside its warranty and the best they can do is offer a discount code for another watch. I didn't necessarily find that satisfactory since it was their update that caused the problem, so reached back out to customer service. Was told it was being escalated, but have not heard back. Clear bug in the update. 

[Erruve]

It feels like a scam because it is one. If it wasn't, they'd replace the ones they broke. The update is still there pending for devices. I won't update mine. I love my Versa. 

[12391827]

What amazes me is that there has been no roll back to the previous firmware or at least a patched version of such to put negaitvely affected devices back to full functionality.. My versa one was running absolutely flawlessly until this update installed, since the update the heart rate monitor no longer functions correctly, the battery life has diminished considerably and within the last few days i've noticed pixelation problems with the display itself. It feels as though this latest firmware has systematically destroyed major aspects of the devices functionality. Typically, the best that fitbit could offer was a discount on an 'upgrade' but this scenario has led me to look elsewhere for a device manufacturer that I can put more faith in. 

[Missmurda95]

My fitbit has been working just fine until the update and now it won't hold a charge. The battery is depleted by the end of the day. It dies in the middle of the night so I get up and charge it to 100% if I don't rush home before 5pm it WILL DIE BEFORE I GET HOME!  Again,  before this update,  my versa was FINE , I didn't have to charge it for 4-5 days. FITBIT PLEASE RECALL THIS LAST UPDATE.  I've tried contacting them via social media and all they can do is offer a discount.. I'M LIVID!!! 

[KrisX]

I'm dealing with the same exact thing. A lousy 35% discount is all they offer. It comes across as an outright scam. I've only had my Versa for a little over 1 year, but conveniently outside the warranty. Some folks have said persistence will pay off. Hasn't yet for me, but I won't stop. And I **ahem** well won't buy another watch. Good luck. 

[Adrixx]

I am not going to update my Versa, how can I make your update go away ?? so I don't accidentally click it.

[Michelle0786]

Wish I knew.

[cahoyer]

I did a chat session with Fitbit today. Explained the situation and everything I did prior to chatting. Fortunately, my Versa 2 was still under warranty. They gave me a choice of either 50% off a new device or a free replacement Versa 2. I chose to go with the replacement. Highly recommend reaching out to their support as my warranty was up in October.

[klm4iast8]

Yes, but isn’t your replacement a refurbished Versa 2 that may or may not have been someone else’s problem?

Sent from my iPad

[Adrixx]

Refurbished? What the heck?  My watch/tracker was never replaced, bought it new. I am not wanting to update with all of the issues or at least until a patch is confirmed to be working.

[Grannykd]

Same thing happened to me. Customer support was worthless.

[Harley2829]

I got the update and tried to update my versa 2 and then it said it had issues with the wifi then had issues with doing it over Bluetooth. Then it disappeared. And now I have yet to get the update again. So when am I going to get it 

[Newba]

Same happened to me. I don’t think it updated. It still works great. I WILL NOT update it in light of what has happened.

[KrisX]

You don’t want it.

[liorad]

The same thing happened to me, which is how I found this thread. YOU DON'T WANT IT! Be happy you escaped bricking your beloved Versa 2. If you don't believe me read on and be amazed!

[MarreFitbit]

Hi everybody. 

I'm sorry to hear you're still having issues with your Versa smartwatches. We appreciate your time and efforts while troubleshooting the issues, we do really take your comments and sentiments in regards to our products into consideration.

If you've already contacted our Support Team, please bear in mind that you'll need to keep the conversation with them. We cannot address your concern if you have a ticket open. On the other hand, if you are not satisfied with the outcome of your case, please feel free to update it so our team can continue assisting you.  

On the other hand, thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you're experiencing difficulties with your heart rate, screen, and battery. please take a look at this post.

If  the screen is not working, responding, or it seems to be corrupted, please restart your watch as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

About the syncing difficulties, please make sure it meets the requirements listed here. Then, move forward to following the steps provided here Why won't my Fitbit device sync?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Missmurda95]

This a system issue that came with the update. This had NOTHING to do with us being negligent in regards to our devices.  Please review the comments in this forum to see why people are having issues,  the update alone.  I think you guys should definitely look into creating another update that will fix the issues that came along with the last update instead of asking people to buy a new device or sending them a refurbished device.  That's very disrespectful to your customers. We don't need any troubleshooting, we need a new update that fixes the problems you guys forced upon us. 

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My fitbit has been working just fine until the update and now it won't hold a charge. The battery is depleted by the end of the day. It dies in the middle of the night so I get up and charge it to 100% and if I don't rush home before 5pm it WILL DIE BEFORE I GET HOME!  Again,  before this update,  my versa was FINE , I didn't have to charge it for 4-5 days. FITBIT PLEASE RECALL THIS LAST UPDATE.  I've tried contacting them via social media and all they can do is offer a discount.. I'M LIVID!!! I have also tried calling to speak to a supervisor where I was told there were no supervisors available to speak with and I can address my concerns with the rep that will relay the message and that I would receive a response via email within 24-48 hours. I did receive a response which basically told me that my device was out or warranty and there was nothing that could be done. I can completely understand this if my device was broken or out of use because of my negligence,but this is a fitbit issue. Whatever was in the update that was sent was faulty and had a negative effect on my fitbit as I've seen with my many others if you guys took time to look into the forums. I am not pleased that I've taken great care of my device to only be offered a discount towards a new device when it is your software that has ruined my device. That is unacceptable and very distasteful from a huge company like yourself.