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Fitbit Pay not working

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‎01-29-2020 12:12 - last edited on ‎01-30-2020 17:53 by Fitbit Moderator

‎01-29-2020 12:12 - last edited on ‎01-30-2020 17:53 by Fitbit Moderator

I have a Fitbit versa 2 for 4weeks...I added my bank card first day , a week later no card available on Fitbit...so I deleted card of phone, reset fitbit and put it back on ..so went to pay tonight and no card again on fitbit ...not good ...so disappointed with versa 2...

 

Moderator edit: Subject for clarity 

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‎01-30-2020 17:26

‎01-30-2020 17:26

Hi @stevieonline9, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this matter and how many times since then? If you haven't already done so, please check our help article: What should I know about Fitbit Pay?. Also, you can restart your Versa 2 to refresh your device's performance.

 

Keep me posted and let me know if you need anything else.

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