Fitbit Protection Plan inquiry

[Toren]

Hi All!

5 minutes ago I set up my Versa 2 that I just bought. I was given the option to purchase a protection plan and accidentally pressed no instead of yes. I don't see the option anywhere in the application to sign up now that everything is set up. Is it too late?

[Odyssey13]

Hi @Toren  that prompt will return a few more times, on specific days. I don't recall which days it pops up, so I've asked a moderator to stop by to let you know.

[MarreFitbit · Accepted solution]

Hi there @Toren, welcome to the Community Forums. Thanks for the details provided in your post. It isn't too late, you're still able to purchase the Fitbit Protection Plan. 😉

Customers who don’t buy the FPP at time of purchase from fitbit.com see a notification in the Fitbit app within 30 days of pairing a new device that gives them the option to buy the FPP.

That being said, if you’ve seen the offer 1 or 2 times, you'll get another offer soon. However, if you skip the 3rd the offer in the Fitbit app won't be available anymore.

An extended warranty called the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from fitbit.com. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. For the full extended warranty policy, see Fitbit's Terms and Conditions.

Thanks for reaching out to us @Odyssey13!

Hope this helps to clarify your inquiry. We'll be around if there's any further questions.