help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Software Update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 06:02

‎07-24-2019 06:02

My Fitbit turned off last night, but the battery life was at 99%.  I got up and placed the Versa on the charger.  When I woke up this morning and went to put it on it was completely turned off.  I turned it back on, but it only stayed on for a few minutes then turned back off.  Then when I checked my phone it stated an update was available.  I started the update at 4:45 am, it is now 8:58.  It completed at around 6:00 am, but it still stated a firmware update was available.  I started the update again.  Now I'm looking at the Versa while the update is taking place and there are blue lines appearing on the Versa.  Is this normal?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-24-2019 06:33

‎07-24-2019 06:33

It is normal to see a single progress bar on the Versa. This should not be multiple blue lines. 

Was the Versa plugged in during the update? 

I have had times in the past where the update finished, but not reported back to the server. I then have tried the update again or did a setup the tracker using the replace option. 

Since you have blue lines it might be best to contact Fitbit. 

Best Answer

‎07-24-2019 11:35

In response to Rich_Laue

‎07-24-2019 11:35

Today 7/24/2019, I can't find a page showing the latest version and information about it. Again I am having the same long delays to upgrade my fitbit, but I don't even know which is the latest version. My versa has 32.32.10.15 as today.

Best Answer
0 Votes

‎07-25-2019 02:01

In response to roseuser

‎07-25-2019 02:01

Hello @roseuser let's go to the bottom of this page and click on help. Now in the search bar type "what's new". This document will come up, showing us that the Versa is at V 32.33.1.30. Your Versa is 3 versions behind. 

Best Answer