Fitbit Sync with Challenge

[PattiW1]

My Versa is not syncing with my Workweek Hustle challenge.  All else is syncing and numbers match between the watch and app.   I've restarted both watch and phone...no luck.

Can you assist??

Thanks

[Rich_Laue]

Hello @PattiW1 your Versa syncs to your Fitbit account, then this data syncs with the challenge. May i ask what type of device you use to sync through? 

[PattiW1]

Hi.  I understand the sync process.  I have a Versa and using Galaxy Note 9. 

[Faith34]

I'm having the same problem and I have the same phone also.